Comcast Cuts Off Heavy Internet Users

Customers complain bandwidth limits are secret.

Source: Joseph S. Enoch / ConsumerAffairs.Com

Comcast has warned broadband Internet customers across the country to curb their downloading or wind up on the curb.

The company has a bandwidth limitation that, if broken, can result in a 12-month suspension of service. The problem, according to customer complaints, is that the telecom giant refuses to reveal how much downloading is too much.

The company, which a few years ago advertised the service as “unlimited” has an “acceptable use policy” which enforces the invisible download limit.

The 23-part policy, states that it is a breach of contract to generate “levels of traffic sufficient to impede others' ability to send or retrieve information.” But nowhere does it detail what levels of traffic will impede others.

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More about this issue

1. Does Comcast Broadband Have an Invisible Bandwidth Limit?
2. Bandwidth Abuse Suspension Information
3. Comcast (CMCSA) Vs. Downloaders Will Only Get Uglier

The solution: Monitor your Internet bandwidth usage in Windows.

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